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Head of Service Wales, Hybrid -  home and one of the Wales offices TBA, £43,471.00

Employment Type

Part Time, Permanent

Application Start Date

18-02-2025

Application End Date

04-03-2025

Location

Hybrid -  home and one of the Wales offices TBA

Country

Wales

Work Style

Hybrid

Description

JOB TITLE: 

Head of Service (Wales) 

RESPONSIBLE TO: 

Director for Wales and Quality & Impact 

RESPONSIBLE FOR: 

Managers of Connect, Communities and Education/Training in Wales 

HOURS OF WORK: 

25 – 30 hours a week 

LOCATION: 

Hybrid -  home and one of the Wales offices TBA 

DURATION: 

GRADE/SALARY: 

Permanent 

Grade 8, £43,471 per annum (FTE) 

 

 

KEY WORKING RELATIONSHIPS 

  • Employees and volunteers of Adoption UK, based in Wales 

  • Responsible Individual / CEO 

  • Nation and strategy function leads 

  • Director for Wales and Quality & Impact  

  • Clinical Director AUK and PATH Clinical Lead 

  • Director of Public Affairs & Communications 

  • Director of the National Adoption Service Wales 

  • People with lived experience of adoption living in Wales 

  • Service managers across Adoption UK 

  • Stakeholders within Wales, and the adoption and care sector 

PURPOSE OF THE ROLE 

  • To provide operational leadership for the Wales team and work collaboratively across the UK as a senior AUK Manager  

  • To take responsibility for identifying and pursuing funding opportunities within Wales, and for setting and managing a growth budget for Adoption UK in Wales  

  • To be the Safeguarding Lead for Wales and be part of the UK wide out of hours duty team  

  • To work closely with service managers across the organisation to increase the consistency of provision and good practice across the UK  

  • To build relationships with key stakeholders including the adoption and care sector, Welsh Government, the National Adoption Service and other external agencies  

  • To build on the profile and influence of AUK in Wales   

 

 

MAIN DUTIES AND RESPONSIBILITIES  

 

TEAM LEADERSHIP 

 

  • To provide local managers with support, including oversight of project management, safeguarding support and case supervision where necessary 

  • To identify learning and development needs of managers and the wider team, and ensure that they are supported to deliver their work effectively 

  • To line manage specified staff in line with the supervision policy, monitor and manage performance and undertake 121s and performance reviews on a regular basis 

  • To work with colleagues across the UK to ensure that all service areas, policies and procedures meet organisational and regulatory requirements, regularly reviewing and updating these as required to provide a consistent framework for staff to undertake their duties, and for monitoring and evaluation purposes. 

  • To provide operational oversight for the organisation in Wales with management and responsibilities contributing to income generation, budget oversight, recruitment and team management, communications and policy and practice in Wales, making recommendations to and working alongside the Senior Leadership Team, CEO and Board of Trustees to achieve strategic aims 

  • To contribute to the overall business strategy development of Adoption UK as a member of the management team, and working closely with Registered Manager of Welsh Services to ensure governance and oversight of activities 

  • To ensure that the work of the organisation in Wales demonstrates the Active Language Offer and carries out its work in both Welsh and English 

  • People with lived experience of adoption and the care system are supported to be at the centre of decisions in Wales that impact them 

  • To promote equality of opportunity and anti-discriminatory practice 

 

COMPLIANCE 

 

  • To be accountable for service quality and performance in Wales, and to work closely with the RI and Director for Wales and Quality & Impact to ensure that services are fully compliant with Adoption Agency Regulations, Health and Safety Regulations, Employment legislation and other relevant legislation, in addition to internal organisational policies and processes. 

 

INCOME GENERATION AND CONTRACT MONITORING 

 

  • To work closely with the Partnerships & Fundraising team, Chief Operating Officer, business support staff and external partners to develop funding proposals, and to monitor the delivery of projects in Wales in line with the conditions set out in the original proposals for funding. 

 

PARTNERSHIPS AND EXTERNAL STAKEHOLDERS 

 

  • Alongside colleagues, to work collaboratively with the National Adoption Service, including the Regional Adoption Agencies and Voluntary adoption agencies in Wales. 

 

  • To identify and work effectively with external stakeholders across Wales around areas which are of concern to the adoption community such as mental health, education, care experience etc. 

 

 

SAFEGUARDING 

 

  • To take the lead role in Safeguarding in Wales, in particular, ensuring all local policies and procedures reflect the Safeguarding policy of the organisation; and to be part of the wider Safeguarding Working Group, ensuring all staff receive regular safeguarding training and opportunities for reflective practice. 

 

  • To be on the ‘Out of Hours Safeguarding Duty’ team providing out of hours cover for one week at a time at least 4 times a year (additional day of leave provided for each week of cover delivered) and participate in safeguarding training development and delivery, as required 

 

 

CRITERIA 

 

Knowledge and Experience 

  • Sound knowledge of the children and families social care sector and adoption issues 

  • Experience of income generation, applying for grants and funding 

  • Experience of growing new services and /or developing contracts 

  • Understanding of policy, development and research in relation to adoption 

  • Customer relationship management experience 

  • Experience of working within the children and families sector; and direct experience of 

adoption/children’s team services 

  • Personal or professional experience of adoption 

  • Experience of project management 

Qualifications  

and  

Education 

 

 

 

  • A qualification at NVQ level 4 in management or another qualification which at least matches the competencies required by level 4 (Essential)  

  • Extensive experience in the fields of social care, health or Education (Essential)  

 

Skills 

and 

Abilities 

  • Excellent communication and interpersonal skills  

  • Evidence of ability to influence policy and practice  

  • Ability to promote the AUK offer to key stakeholders  

  • Good IT/computer skills  

  • Highly organised working practices  

  • Ability to lead a national team  

  • Ability to work under own initiative  

  • Attention to detail  

  • Ability to work as part of a team  

  • Evidence of effective partnership working  

  • Ability to speak Welsh is desirable and respect for the Welsh language is essential  

Accountability 

 

  • Responsible for safeguarding in Wales  

  • Responsible for monitoring and reporting on quality and performance across services in Wales.  

 

Behaviours 

  • Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.  

  • Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times 

  • Contributes to an open and honest culture and duty of candour  

  • Encourages challenge and creativity, transparency and consistency.  

  • Supportive and available with staff offering empathy and understanding.  

  • Leads by example.  

  • Offers outstanding service to members, service users and staff  

  • Promotes cross functional team working, sharing skills and knowledge  

  • Communicates clearly, seeking clarity when unclear and valuing the opinion of others.  

  • Valuing the opinion of others. Treating colleagues and other stakeholders with respect.  

  • Takes pride in own development, committed to achieving high standards and agreed objectives 

 

This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation. Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice