Job Application Form

Customs and Port Agent, Portbury

Employment Type

Full Time, Permanent

Application Start Date

27-10-2025

Application End Date

30-11-2025

Location

Portbury

Description

Port Agent   

Osprey Group believes that innovative, precision-engineered logistics, by land and by water, can transform the way critical UK infrastructure is built. We bring together the very best multi-disciplinary engineering and delivery teams to accelerate projects, enhance safety, and work side by side with clients to solve the most complex construction challenges.   

 

We are looking for a proactive and driven Port Agent to join our experienced and friendly team. You will have the opportunity to work within a company that values internal promotion and supports your professional growth.   

 

Responsibilities for a Port Agent:  

  • Communication with our principal and vessel to take instruction and update information relating to berthing window, berth and labour availability   
  • Liaising with stevedores, towage providers, pilots and local government authorities (to include customs, port health and MCA (Maritime Costal Agency)  
  • Responsible for supporting port agency & customs manager to process customs entries   
  • Liaising with the various service suppliers (ship chandlers, fresh water supply, bunker suppliers, transportation services etc) for scheduling and delivery of goods and services to the vessel  
  • Processing manifests and invoicing freight and local charges to UK receivers   
  • Organising transport and handling of cargoes, using third party crane providers and hauliers   
  • Processing and handling of invoices, ensuring that invoices are checked against tariffs that have been agreed with third party vendors  

 

Requirements for a Port Agent:   

  • Awareness of planning/logistics process   
  • Working as part of a multi-disciplined team   
  • Experience within a customer service environment   
  • Excellent communication skills  
  • Exceptional organisation skills    
  • Working knowledge of Microsoft applications   
  • Willing to learn   
  • Forward-thinking and able to use own initiative   

   

Benefits for a Port Agent:  

  • 25 days’ annual leave, plus 8 bank holidays  
  • Enhanced employer pension contributions and salary sacrifice schemes  
  • Private medical, life assurance and income protection   
  • Performance-related pay scheme  
  • Enhanced parental leave benefits  
  • Flexible/hybrid working environment  
  • Cycle to work scheme  
  • Family-friendly policies  
  • Access to our Employee Assistance Programme  
  • Get Active from Aviva - gym discounts up to 40% off  
  • Access to several education and promotional schemes internally  

 

 

 

Downloads
HR-P01-004 - Role Description - Customs & Port Agent.docx

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Privacy Declaration

Who we are
Osprey Shipping Limited is the data controller for the personal information you provide during the recruitment process.

If you have any questions about this notice or how we use your data, please contact us:
No9 Portis Fields, Bristol Road, Portishead, North Somerset, BS20 6PN, careers@osprey.group.

Purpose of data collection
We collect and process your personal data to:

  • Assess your suitability for the role applied for
  • Contact you regarding your application
  • Carry out pre-employment checks (e.g. references, right to work)
  • Comply with legal obligations and safeguard our legitimate interests

The legal bases we rely on for processing your personal data include:

  • Article 6(1)(b): processing is necessary for the performance of a contract or to take steps prior to entering into a contract
  • Article 6(1)(f): legitimate interests of the organisation
  • Article 6(1)(c): compliance with a legal obligation (e.g. right to work checks)
  • Article 9(2)(b) or (h), where special category data (e.g. health or diversity data) is collected

What personal data we collect
We may collect the following information:

  • Your name, contact details, and job history
  • Qualifications, education and training records
  • Information provided in your CV, cover letter or application form
  • Interview notes and assessment results
  • Right to work documentation and references
  • Equal opportunities data (if collected, this is anonymised and used only for monitoring)

Who we share your data with
Your data will only be shared with those involved in the recruitment process. We may also share it with:

  • Third-party providers of recruitment assessments or platforms
  • Former employers or referees you’ve identified
  • Government bodies where required by law (e.g. UK Visas and Immigration)

We do not share your data internationally or with third parties for marketing purposes.

Retention of your data
If your application is unsuccessful, your data will be retained for 6 months from the closure of the recruitment process, after which it will be securely deleted. If you are successful, your data will be kept in your employee record and processed in accordance with our Staff Privacy Notice.

Your rights
Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to how we process your data
  • Request data portability (where applicable)

To exercise your rights, please contact us at: careers@osprey.group

If you believe your data has been handled unlawfully, you can also lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk