Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Senior Family Support Worker to join our Family Centre team

YMCA East Surrey is looking to recruit a qualified and experienced Senior Family Support Worker with energy and motivation to plan to provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs).  This will be delivered either at the Family Centre, out in the community or in service users’ own homes. The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.  All services provided will support the delivery of the Family Centre specification and core offer, which aims to enable children to achieve and improve outcomes.

This role requires someone with

• A level 3 qualification in a relevant field or obtained through significant recent work experience
• Professional experience in a relevant professional area with families and children.
• Demonstrable knowledge base regarding relevant legislation and resulting practice/procedure issues in family support services.
• Have a secure knowledge of Surrey Safeguarding Procedures and levels of need document and a willingness to be trained in the role of Deputy Designated Safeguarding Lead and hold the responsibilities of this job.    

 Working Hours: - 35 hours,  Monday-Friday  9:00-17:00

Location- Horley,  Epsom Downs and  Red Oak 

 Key responsibilities:

• Allocate new cases on EHM and provide management oversight for safeguarding concerns when the Manager is not available

• Liaise with the YMCA Senior DSL’s as required if the Manager is not available

• Have the ability to make difficult decisions and to communicate these to team members and parents in a calm and non-judgemental way

• Complete escalations on EHM when necessary following YMCA’s Senior DSL’s guidance

• Update DSL training in accordance with Safeguarding procedures

• Supporting Manager to oversee and complete Management Oversite including, allocations, closures, escalations, supervisions, and audits

• Supporting manager to meet KPI’s and Targets by working with Family Support Workers

• Supporting manager to work with partners and groups across the Borough, sharing and signposting relevant information to develop services and activities

• Taking a lead on a specialist area to support and develop the team and develop skills

• Liaise with the YMCA Senior  DSL’s as required if the Manager is not available

• Have the ability to make difficult decisions and to communicate 

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

 PAY:

·      £ 34,658.88 

BENEFITS:

·      Be part of a long-standing and well-respected charity

·      Discounted childcare for permanent employees

·      Gym membership and free access to all leisure facilities for permanent employees

·      Eligibility for Blue Light Discount Retail Card

·      Cycle to Work Scheme

·      6.6 weeks annual leave which increases after 2 years continuous service

·      Free access to our Employee Assistance Programme

·      On site parking

CLOSING DATE: 30 November 2025

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.