Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Housing Support Manager  to join our Housing  team. You will be responsible for leading and managing the delivery of high-quality housing support services for vulnerable individuals residing in supported accommodation. The role ensures residents receive tailored support to sustain tenancies, improve wellbeing, and progress toward independent living.

This role requires someone with a minimum of CIH Level 4 qualification, or equivalent; proven experience in housing management, preferably within supported housing; strong knowledge of housing legislation and safeguarding practices; excellent leadership, communication, and organisational skills; experience of establishing and maintaining effective working relationships with other agencies and professions; ability to work independently and manage crisis situations; experience of demonstrating compliance for external regulatory inspections and/or accreditations.

Key responsibilities:

·         To provide leadership, direction and line management related to housing support services across all supported accommodation.

·         To support a culture of collaboration, so that managers work together within the directorate and across the wider association.

• To ensure the provision of high-quality services to service users in line with the organisational ethos and objectives.
• Oversee resident support compliance at all supported housing accommodations to maintain ambitious standards of resident wellbeing.
• Oversee the Housing Support guide and welcome booklet, to include Housing Support programmes and projects of support for staff and volunteers, such as Y-Focus, to facilitating the programmes and support residents.
• Deputising for fellow housing management when required to do so, e.g. annual leave, sickness.
• To be on call out of hours occasionally as directed by the Head of Housing, deputising as required.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY:

·         £44,821.69

BENEFITS:

·         Be part of a long-standing and well-respected charity

·         Discounted childcare for permanent employees

·         Gym membership and free access to all leisure facilities for permanent employees

·         Eligibility for Blue Light Discount Retail Card

·         Cycle to Work Scheme

·         6.6 weeks annual leave which increases after 2 years continuous service

·         Free access to our Employee Assistance Programme

·         On site parking

CLOSING DATE: 8th February 2026

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.