Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Night Staff Manager  to join our Housing  team. You will be responsible for managing the overnight operations of supported housing services, ensuring the safety, wellbeing, and support of residents during night hours. You will supervise night staff, respond to emergencies, and maintain high standards of service delivery in line with organisational values

This role requires someone with CIH Level 3 in Housing, or equivalent or higher qualification.

Key responsibilities:

·         Oversee housing support sites including Hillbrook House and move-on properties during your working shift.

·         Manage night staff to include appraisals, 121’s, team meetings and staff wellbeing.

·         Lead on the night staff rota, setting clear boundaries within the rota.

·         Conduct meetings with the night team, setting goals, targets, and actions within a trimly manner.

·         Uphold policy, provide training, guidance, and address performance of night staff.

·         Adhere to legislation and Housing Standards including the Housing Support Act (2023), RSH, and Ofsted Standards.

·         Adhere to the Housing Support Guide and support of residents.

·         To ensure night staff are recording and achieving objectives, support hours, targets, and compliance and to address any failings or development areas.

·         Work with external agencies such as local authorities, and internal departments to ensure Housing support compliance during night hours.

·         Ensure accurate record-keeping across multiple IT platforms.

·         Conduct reasonable requests by the Head of Housing or CEO.

·         Ensure night staff adhere to housing support related policies to ensure compliance with housing laws and regulations.

·         To ensure the safeguarding of staff and residents in line with policy.

·         Achieve KPI targets set by the Head of Housing to enable the monitoring, evaluation and progress made to help young people to be able to thrive and move onto independent living.

·         Complete, lead, prepare and present monitoring reports, compliance reports and meeting reports as required, directed, and designated by the Head of Housing, CEO and Trustees.

·         Consult with the on-call manager and report all emergencies in line with the Housing on-call policy.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY:

·         £34,500 per annum

BENEFITS:

·         Be part of a long-standing and well-respected charity

·         Discounted childcare for permanent employees

·         Gym membership and free access to all leisure facilities for permanent employees

·         Eligibility for Blue Light Discount Retail Card

·         Cycle to Work Scheme

·         6.6 weeks annual leave which increases after 2 years continuous service

·         Free access to our Employee Assistance Programme

·         On site parking

CLOSING DATE: 23rd November 2025 5.00pm

INTERVIEW DATE: 3rd December 2025

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.