Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Housing Support Officer  to join our Housing  team. You will be responsible for providing housing support for residents delivering high quality support to empower them to make positive changes moving towards independent living in the community.

This role requires someone with knowledge of supported housing/hostel provision and/or youth work services, and knowledge and understanding of the needs of young people, as well as an understanding of the importance of safeguarding.

It would be desirable for the successful candidate to have a full driving license with valid business use insurance. 

Key responsibilities:

• Provide key 1-2-1 and group support to residents as well as other housing duties 

• To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained

• To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff

• To be confident in lone-working and to adhere to the lone-working policy

• Provide trauma informed support and take part in restorative practice

• To provide support for all residents at YMCA accommodation: in funded beds, non-funded beds, and children and adults seeking asylum. To play a crucial role in their resettlement.

• To take responsibility for the safety of the residents at the move on properties and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.

• To have a full understanding of fire safety and evacuation procedures 

• Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager

• To maintain the house rules, with reference to Housing policies

• To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate

• To be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness, understanding of safeguarding and undertaking best practice. In addition,  carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately. 

• To keep accurate records on the computerised data systems (AMIS database and Outcome Star), this includes providing statistics and reports as directed by Senior Management Team

• To develop and maintain a good working knowledge of current welfare benefits

• To undertake other tasks which may from time to time be required by the Chief Executive and Housing  Management, including occasionally working at weekends and evening as directed and required by Housing Management 

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY:

• £30,031.09 

SHIFT PATTERN:

This job is normally scheduled on a four weekly shift rotation: 8am-4pm, 9am - 5pm, 11am-7pm, 1pm-9pm 

BENEFITS: 

• Be part of a long-standing and well-respected charity

• Discounted childcare for permanent employees

• Gym membership and free access to all leisure facilities for permanent employees 

• Eligibility for Blue Light Discount Retail Card

• Cycle to Work Scheme

• 6.6 weeks annual leave which increases after 2 years continuous service

• Free access to our Employee Assistance Programme

• On site parking

CLOSING DATE: 10th February 2026

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.