Passenger Services Agent (part time)

Job Application Form

Passenger Services Agent (part time), Guernsey

Employment Type

Part Time

Application Start Date

19-02-2026

Application End Date

20-03-2026

Location

Guernsey

Description

Passenger Services Agent

Location: Guernsey
Contract Type: Part time – 25 hours per week on average

Join Our Airport Team

We are looking for enthusiastic, customer-focused Passenger Services Agents to join our Ground Operations team. This is a fast-paced and rewarding role at the heart of the airport operation, ensuring passengers and baggage are processed safely, efficiently, and on time.

This is a part time opportunity (25 hours a week) working on a shift rotation of 4 days on, 4 days off.

If you thrive under pressure, enjoy working with people from all walks of life, and are committed to delivering exceptional service, we would love to hear from you.

The Role

You will:

Provide professional check-in and departure services, including use of DCS Check-in and Departure Control systems.
Process passengers, baggage, and other payload through the terminal (inbound and outbound).
Assist with boarding procedures and make clear, accurate passenger announcements.
Operate station equipment including radios, telephone systems, payment systems, and computer systems.
Collect excess baggage charges and assist with ticket payments where required.
Handle customer enquiries, complaints, and problems in a calm and professional manner.

Essential Skills & Experience

Excellent organisational skills and strong attention to detail.
Ability to work on your own initiative and meet strict deadlines.
Proven ability to work under pressure in a fast-paced environment.
Strong problem-solving skills and the ability to handle challenges efficiently.
Professional, self-motivated, and willing to take on additional responsibility.
Excellent interpersonal and communication skills.
Flexible approach to working hours, including shifts.
Strong commitment to safety and compliance procedures.

Desirable Skills & Experience

Basic IT skills.
Previous customer service experience.

What We Offer

A dynamic airport working environment.
Comprehensive training and development.
The opportunity to work as part of a supportive and professional team.
Career progression opportunities within Ground Operations.

If you are passionate about delivering exceptional customer service and want to be part of a high-performing airport team, apply today.

Downloads

Passenger Services Agent 25 hour Job Specification FEB 2026.pdf

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Note

Aurigny Air Services Application Form

Date of Birth (DD/MM/YYYY) * Required

According to The Population Management (Guernsey) Law, 2016, do you possess a valid Population Management Permit that authorises you to legally reside and work in Guernsey? * Required

Do you hold a current valid British or Irish Passport? * Required

If you answered 'No' to the above, please confirm your nationality.

Have you previously worked for Aurigny? * Required

If appointed to this position, I give permission to the Aurigny HR Team to make contact with any Referees I have disclosed or will disclose to obtain a reference as part of my pre-employment checks. * Required

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If you are not a British or Irish National, please upload a copy of your Passport and/or Visa.

Privacy Declaration

By checking this box, I confirm that I understand and agree that the personal data provided in this job application will be stored and processed by Aurigny Air Services as part of the recruitment process. This data will be handled in accordance with the company's privacy policy and applicable data protection laws.

I also declare that the information contained in this form and any attachment is true and complete to the best of my knowledge and belief. I understand that should I make a false statement regarding my history and qualifications by completing this form incorrectly, I will, if appointed, be liable to termination of my contract with or without notice and without consideration for redeployment.

I also understand that all individuals in Safety Critical roles will be required to complete pre-employment screening in accordance with Aurigny's Policy on Drugs and Alcohol.