Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Housing Resettlement Administrator  to join our Housing  team. You will be responsible for supporting the team deliver a safe, supportive, and person-centred service for young people and vulnerable adults accessing YMCA East Surrey’s housing; providing administrative support to the Housing team, focusing on accurate record-keeping, compliance, and void coordination between residents, housing officers, management, and external agencies. As a part-time position, tasks will be prioritised in consultation with the Housing Operations Manager to ensure consistent administrative support across the service.

This role requires someone with a minimum NVQ Level 3 standard qualification or equivalent in housing, social work or youth work (or wiling to complete alongside their job role within the next twelve months.)

Working Hours: 

21 hours to be worked during core hours Monday to Friday 9am-5pm; times and days to be set at interview.

Key Responsibilities:

·         Handle enquiries by phone, email, and in person, ensuring a professional, trauma-informed, and empathetic approach. 

·         Support the onboarding process for new residents onto the Housing Register (collecting documents, updating systems, monitoring applications). 

·         Support voids management: tracking empty rooms, coordinating cleaning/repairs, updating system.

·         Assist residents with basic administrative tasks such as completing forms, booking appointments, or signposting to services. Support the referral process by logging applications, requesting missing information, and coordinating with referrers. 

·         Assist with arranging assessments, room viewings, and move-in appointments. 

·         Support move-out processes by following the Move On Policy, updating systems, tracking outcomes, and assisting the team with resettlement documentation.

·         Maintain accurate records of resettlement plans, interventions, and outcomes. 

·         Assist in preparing documents for move-on applications (e.g., housing options, private rented, supported pathways). 

·         Track tenancy sustainment and follow-up contacts where required. 

·         Liaise with external partners, housing teams, and local authorities to support the resettlement process.

·         To have a full and clean driving licence and access to a car

·         Other duties which may be required as requested by Housing Management

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY:

·         £17,472     

BENEFITS:

·         Be part of a long-standing and well-respected charity

·         Discounted childcare for permanent employees

·         Gym membership and free access to all leisure facilities for permanent employees

·         Eligibility for Blue Light Discount Retail Card

·         Cycle to Work Scheme

·         6.6 weeks annual leave which increases after 2 years continuous service

·         Free access to our Employee Assistance Programme

·         On site parking

CLOSING DATE: Friday 17^th April 2026

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.