The role:

We are looking for personable, enthusiastic, positive, service-focused Customer Services Advisors to action and resolve enquiries whilst upholding our people-centric culture. As a Customer Services Advisor you will be the point of contact for our for all our toob customers’ enquiries via Social Media, email and phone. You will be able to multitask alongside striving to deliver an efficient, professional, and effective resolution to ensure customer satisfaction.

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Role responsibilities:

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• Effectively handle existing customer enquiries across a variety of channels, including phone, email and social media
• Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and showing empathy to resolve and offer solutions
• Explain complex information clearly and simply using excellent communication and listening skills
• Engage effectively with the customer, providing support to maximise opportunities for fault resolution at first point of contact
• Accurately and concisely update systems and relevant portals to ensure agreed actions with the customer are fulfilled
• To process orders for new customers, promoting and representing the brand in a positive and professional manner
• take ownership of customer issues, employing a calm and methodical manner to clearly set and manage customer expectations through to resolution
• Regularly track your progress against KPIs and SLAs, ensuring productivity targets are consistently achieved

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What you'll bring to toob: 

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• Passionate about delivering an excellent service in every customer interaction
• Previous experience within a customer service role is essential
• A friendly, confident telephone manner with a positive attitude and approach
• Self- motivated, resilient, and driven to exceed performance targets and resolve customer issues
• Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task
• A great team player who enjoys interacting & supporting others
• Excellent written communication skills with the ability to adapt your style when needed
• Enjoy working in a fast-paced environment and problem solving
• Flexible attitude towards working shifts and weekends but a number of work patterns available
• Right to work in the UK without restriction.

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Shift pattern: 

Our teams work a shift rotation, which includes 1 in 4 weekends in addition to 1 week in 4 on late shifts. The earliest start time is 8am and the latest finishing time is 8pm.

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What we offer you!

• A positive, collaborative, and supportive work environment
• Annual leave - 25 days
• Annual Bonus
• Group Pension
• Group Critical Illness
• Private Medical Scheme
• Development opportunities

Family Friendly Benefits

• Enhanced maternity & adoption pay – up to 6 months full pay
• Enhanced paternity leave and pay – up to 3 weeks full pay

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About toob:

Here at toob, our people are our greatest asset. They fuel our success and are truly passionate about the work they do. In this ever-changing world it’s crucial that we continue to support our people with a positive growth culture where they can enjoy themselves, be authentic to who they are but also be rewarded for their efforts whilst learning and having fun.

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toob values diversity and inclusivity and we welcome applications from all backgrounds, experiences and abilities. If you’re excited about this role but unsure if you meet every requirement, we encourage you to apply.

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Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application