Job Application Form

Sales and Customer Service Administrator, Unit 1, Milltown Industrial Estate, Warrenpoint (SO2501)

Employment Type

Full Time

Application Start Date

13-06-2024

Application End Date

31-07-2024

Location

Unit 1, Milltown Industrial Estate, Warrenpoint

State/County

Down

Zip Code

BT343FN

Country

United Kingdom

Work Style

On-site

Industry

Food and beverage production

Category

Customer support service

Position

Other customer support/client care

Experience

1 years' experience in Customer Service desirable but not essential. Graduates welcome to apply

Education

As Per Job Description

Description

The Role

As a Customer Service Advisor for DELI LITES, you will be responsible for providing excellent customer service to our customers.  You will be part of the team that is the front line of the business and you will have excellent knowledge about the products and services that Deli Lites provides. 

This is a role that you will see the positive impact of your work every day.  As a Customer Service Advisor your primary focus will be on providing an end-to-end customer service process that guarantees an efficient and consistent service from order generation to delivery. 

As a Customer Service Advisor you will echo the quality, legality, and authenticity of all our values at DELI LITES and give customers the opportunity to achieve their extraordinary results through the passion we have for our people and food. At DELI LITES we have a commitment to diversity, equity, and inclusion in all that we do and welcome applications from all sections and groups within the community.

Your Duties:

  • Provide outstanding customer service and customer care.

 

  • Support the ordering process, with the use of customer service software, whereby the current production plan will be generated and communicated to all internal stakeholders in an accurate and timely manner.

 

  • Have a good working knowledge of the customer service software.

 

  • Be able to address and resolve customer queries and issues in a timely and efficient manner.

 

  • Build lasting relationships and find best solutions for our customers to achieve the highest level of customer satisfaction.

 

  • Have a good working knowledge of relevant products and services.

 

  • Be able to confidently sell and upsell products when the opportunity presents.

 

  • Be able to multitask and work under pressure to deadlines.

 

  • Liaise effectively with other departments relative to orders received, production scheduling, invoicing, quality control, and order delivery.

 

  • Any other duties, within reason and capability, as determined by Line Manager / Senior Leadership Team. 

 

Required Skills and Competencies

  • GCSE English & Maths A* to C
  • Good IT skills and working knowledge of Microsoft packages.
  • Accurate data entry skills.
  • Customer focused and can build trusting relationships.
  • Strong & Confident communicator.
  • Highly energetic, enthusiastic with a positive ‘can do’ approach.
  • Excellent planning and organising skills.
  • Excellent attention to detail.
  • Strong commercial awareness and business acumen.

  • Fluent in English and have up to date working visa. 

In return you will receive;

  • Competitive Salary
  • Discounted Food
  • Free on-site parking
  • Cycle to Work Scheme
  • Staff Wellbeing Portal
  • Staff Events
  • Perks Card
  • Tech Scheme
  • Staff Events

Personal Information

Professional Information

All Roles

Other Attachment

* PDF format preferred. To upload multiple files, select all at once (Hold CTRL or SHIFT when selecting)