Passenger Services Agent (Zero Hours)

Job Application Form

Passenger Services Agent (Zero Hours), Guernsey

Employment Type

Zero hour

Application Start Date

08-04-2025

Application End Date

08-05-2025

Location

Guernsey

Description

Join Our Team as a Passenger Services Agent! (Zero Hours)

Are you passionate about providing exceptional customer service in a fast-paced, dynamic environment? Do you have a keen eye for detail and enjoy helping passengers travel smoothly? If so, we want you to be a part of our team!

As a Passenger Services Agent, you'll play a vital role in ensuring a seamless travel experience for our passengers. Working under the guidance of Duty Managers and Front of House Supervisors, you'll be responsible for delivering top-notch service from check-in to boarding. This is a zero hours contract.

Key Responsibilities:

Passenger Check-In & Boarding Assistance: Be the first friendly face passengers see, ensuring a smooth check-in process and timely boarding.
Equipment Operation: Utilize a variety of systems, including DCS Check-in, Departure Control, radio, phone, and payment systems to ensure operations run seamlessly.
Customer Service Excellence: Provide helpful, professional, and empathetic assistance with all customer inquiries, complaints, and special handling requests.
Safety & Compliance: Ensure all activities are carried out in a safe and legal manner in line with company procedures.
Baggage Handling: Manage mishandled or damaged baggage and assist with excess baggage charges.
Collaboration: Work closely with other carriers and airport authorities to ensure operations run smoothly.

What We're Looking For:

Strong communication skills and a passion for customer service.
Ability to handle challenging situations with patience and professionalism.
A keen attention to detail and ability to work under pressure.
A neat and professional appearance at all times.
A team player with a positive attitude, always ready to take on new challenges.
Able to pick up computer systems quickly

Why Join Us?

Be a key player in the fast-paced world of aviation and passenger service.
Work in a collaborative environment with opportunities for career growth.
Play a vital role in ensuring passengers have a smooth and enjoyable experience from check-in to boarding.

If you’re ready to make a difference and provide expectational customer service experiences for passenger then apply now to become a Passenger Services Agent with us!

Downloads

Passenger Services Agent (Zero Hours) Job Specification - April 2025.pdf

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By checking this box, I confirm that I understand and agree that the personal data provided in this job application will be stored and processed by Aurigny Air Services as part of the recruitment process. This data will be handled in accordance with the company's privacy policy and applicable data protection laws.

I also declare that the information contained in this form and any attachment is true and complete to the best of my knowledge and belief. I understand that should I make a false statement regarding my history and qualifications by completing this form incorrectly, I will, if appointed, be liable to termination of my contract with or without notice and without consideration for redeployment.