Volunteer Administrator

Location: Harrogate based (Crimple House, Hornbeam Park)

Hours: All hours considered

Closing date: 3^rd March 2025

Are you organised, compassionate, and looking to make a difference in your community? Join Saint Michael’s Hospice in our Hospice and Client Services Team as a Volunteer Administrator!

This rewarding role involves supporting our team with vital administrative tasks to help ensure the smooth delivery of care to patients and their families. You’ll assist with maintaining records, preparing documents, coordinating appointments, and other administrative duties that make a real impact.

What we’re looking for:

• Strong organisational and communication skills.
• Confidence in using Microsoft Office (Word, Excel) and databases.
• A compassionate, empathetic approach with an understanding of confidentiality.

What we offer:

Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice are a family of services with our values at the heart of all we do. We are committed to supporting volunteers effectively and appropriately particularly in a role such as this which may be emotionally challenging. We will support our volunteers with:

• Full training and ongoing support.
• Flexible volunteering hours suit your schedule.
• The opportunity to be part of a caring and dedicated team making a difference in people’s lives.

Getting started:

• Please complete a volunteer application form – available on our website.
• Shortlisted applicants will be invited to a volunteer interview.
• If you are successful at interview, we will ask you to complete training via our online system training platform.
• We will complete a DBS check and ask you to provide some information before you begin volunteering.
• Once these steps are completed we will agree your start date.

Our values

• We put the people who use our services at the heart of everything we do.
• We are caring and compassionate.
• We are personal and supportive in our approach.
• We engage positively.
• We are responsive.
• We are driven to do better.
• We are fair.
• We are professional.
• We work collaboratively.
• We are accountable.

Living out our values

·       Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework

·       We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our communities.

·       We believe that children, young people and adults should never experience abuse of any kind.  Our safer recruitment and safeguarding processes help protect those accessing our services, please see our safeguarding statement on our website: https://saintmichaelshospice.org/safeguarding-statement/

·       If you require any support or adjustments to be able to apply for this role, please let us know by emailing hr@saintmichaelshospice.org

For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion with a member of the team.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).