Customer Service Assistant

Job Application Form

Customer Service Assistant, £12.81

Employment Type

Casual Worker

Application Start Date

01-04-2026

Application End Date

24-04-2026

Description

Contract: Casual – positions available for all year round or term time only

Salary: £12.81 per hour

Working Pattern: Monday – Sunday on a rota basis. Guideline shift patterns of 06.30-15.00 or 11.30-20.00.

Department: Catering, primarily based at Bradfield College but may be required to work at St Andrew’s Berkshire.

Start date: ASAP

Transport: is provided, if required, for a small daily cost. Pick up points from Reading town to Bradfield College each day and return journey.

Bradfield College & St Andrew's Berkshire are co-educational independent boarding and day schools set within 250 acres of stunning Berkshire countryside, combining historic buildings with modern academic, boarding, sports and performance facilities. The College and school operate seven days a week and remains active year-round, welcoming pupils, staff, families and guests for a range of purposes.

The Role

We are looking for a Customer Service Assistant to join our Catering Team on a casual basis. You will be part of the team delivering breakfast, lunch and dinner and ensuring the smooth running of the day to day catering operation, whilst complying with relevant food safety and health and safety requirements both at Bradfield College or St Andrew’s Berkshire.

Key Responsibilities

Responsible for breakfast, lunch and dinner food service
Assist other members of staff to achieve departmental goals
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
Be prepared to attend all relevant training sessions and meetings
To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
To report health and safety issues to your line manager, including all accidents and near misses
To clean all work areas during and after use and remove all waste to the appropriate area
To receive stock, store and check for quality and quantity; ensuring that all stock is dated and rotated
To perform any other reasonable duties as required by your manager.

The Ideal Candidate

You do not need formal qualifications to apply – full training will be provided.

You will be:

Reliable, punctual and well‑organised
Able to work independently and as part of a team
Flexible and willing to adapt to different tasks
This role involves prolonged standing and manual handling tasks
Discreet and respectful within a school environment

To apply please complete the Application Form below.

Applications will be processed as they are received, and we may interview suitable candidates before the closing date.

Bradfield College reserves the right to make an appointment at any time, so early applications are encouraged.

Bradfield College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening as part of their application. This includes submitting an enhanced Disclosure and Barring Service (DBS) Certificate prior to employment, registration of the DBS Update Service and checks with past employers.

Downloads

JD - Customer Service Assistant - April 2026 v2.pdf

Personal Information

Title *

First Name *

Last Name *

Email *

Mobile Number *

Address Line 1

Address Line 2

City

State/County

Postcode

Country *

Professional Information

Referred By

Note

Personal Details

The school is legally required to carry out a number of pre-appointment checks which are detailed in the School's recruitment, selection and disclosure policy and procedure. The information you are being asked to provide in this form is required so that the school can comply with those legal obligations should your application be successful. In order to be considered for a position at the school, you must complete this application form. Please note that the school may carry out online searches on shortlisted candidates (see the School's Recruitment, selection and disclosure policy and procedure for further information).

Former name

National insurance number

Are you eligible for employment in the UK? * Required

Do you have a qualified teacher status?

If Yes, please provide your TRN

College Relationships

Are you related to or do you maintain a close relationship with an existing employee, volunteer or Governor of Bradfield College? * Required

If yes, please give details below:

Details of online profile

Keeping Children Safe in Educations (KCSIE) asks schools to carry out online searches on shortlisted candidates as part of the process of assessing suitability.
You (and all other candidates) are therefore required to provide the following information as part of your application.

• the social media platforms on which you have accounts;
• the account names/handles for all of your social media accounts, including any under a nickname or pseudonym;
• any websites you are involved with, in or featured on or named on;
• any other publicity available online information about you of which the school should be made aware;

If you are shortlisted for the new role, we may carry out an online search based on the information you provide in this form. If we carry out a search, we will also search more widely for any other online information about you.

You are not required to provide account passwords or to grant the School access to private social media accounts.

If you are not shortlisted for the role, online searches will not be carried out on you.

Please provide details of online profiles * Required

Prohibition from teaching, prohibition from management and disqualification from providing childcare

The School is not permitted to employ anyone to carry out ‘teaching work’ if they are prohibited from doing so. For these purposes ‘teaching work’ includes:

• planning and preparing lessons and courses for pupils;
• delivering lessons to pupils;
• assessing the development, progress and attainment of pupils; and
• reporting on the development, progress and attainment of pupils.

The above activities do not amount to ‘teaching work’ if they are supervised by a qualified teacher or other person nominated by the Head.
The School is also not permitted to employ anyone to work in a management position if they are prohibited from being involved in the management of an independent school. This applies to the following positions at the School:

• Head;
• teaching posts on the senior leadership team;
• teaching posts which carry a departmental head role;
• support staff posts on the senior leadership team;
• Housemaster/ Housemistress.

The School is also not permitted to employ anyone to work in a position which involves the provision of ‘childcare’ if they are disqualified from providing ‘childcare’. For these purposes ‘childcare’ includes:

• all supervised activities before, during and after the school day for children in our early years provision i.e. for a child up to 1 September following their 5th birthday; and
• provision for children who are not in our early years provision and who are under the age of 8, which takes place on the school premises before or after the school day.

Work as a cleaner, driver, transport escort, member of the catering staff or member of the office staff is not considered 'childcare' for these purposes.

The declaration in the last section of this Form therefore asks you to confirm whether you are prohibited from carrying out ‘teaching work', prohibited from being involved in the management of an independent school and/or disqualified from providing 'childcare'. You do not have to complete these aspects of the declaration if you are not applying for a relevant role. If you are unsure whether the role for which you are applying involves teaching work, is a relevant management role or involves the provision of 'childcare' please contact the HR department, hr@bradfieldcollege.org.uk.

The School will also carry out a check to determine whether successful applicants for relevant roles are prohibited from teaching and/or prohibited from involvement in the management of an independent school. Successful applicants for ‘childcare’ roles will be required to complete a childcare disqualification self-declaration form.

Education

Please start with your most recent

Education Level (Degree, NVQ, A Levels, GSCEs, Etc.) * Required

Name of school/college/university * Required

Date of attendance from (dd/mm/yyyy) * Required

Date of attendance to (dd/mm/yyyy) * Required

Name of subject/s * Required

Results * Required

Date of result (dd/mm/yyyy) * Required

Awarding body/s

Other vocational qualifications, skills or training

Please provide details of any vocational qualifications or skills that you possess or training that you have received which you consider to be relevant to the role for which you have applied.

Current / Most recent employment

Current / Most recent employer * Required

Current / Most recent employer's address * Required

Current / Most recent job title * Required

Date started (dd/mm/yyyy) * Required

Date employment ended (if applicable) * Required

Current salary / Salary on leaving * Required

Did you receive any benefits? * Required

If Yes, please provide details

Reason for seeking other employment * Required

Please state when you would be available to take up employment if offered/ current notice period * Required

Previous employment and / or activities (including voluntary work) since leaving secondary education

Applications will not be accepted without a full career history dating back to secondary education

Name of employer * Required

Address of employer * Required

Date from (dd/mm/yyyy) * Required

Date to (dd/mm/yyyy) * Required

Position held and/or duties * Required

Reason for leaving * Required

Gaps in your employment

If there are any gaps in your employment history, e.g. looking after children, sabbatical year.

Please give dates and details * Required

Suitability

Please give your reasons for applying for this post and say why you believe you are suitable for the position. Study the job description and person specifications and describe any personal qualities, experience and skills you have gained in other jobs or similar environments which demonstrate your ability and aptitude to undertake the duties of the post. Continue on a separate sheet if necessary.

Please give your reasons - * Required

Interests

Please give details of any interests, hobbies or skills that you could bring to the school to contribute to its extra-curricular activities.

Please provide details in the box below:

Disclosure and Barring Service checks, criminal record and Children's Barred List.

Please be aware that the School applies for an Enhanced Disclosure from the Disclosure and Barring Service (DBS) for all positions at the School which amount to regulated activity. The role you are applying for meets the legal definition of regulated activity with children. If you are successful in your application you will be required to complete a DBS Disclosure Application Form. Employment with the School is conditional upon the School being satisfied with the result of the Enhanced DBS Disclosure. Any criminal records information that is disclosed to the School will be handled in accordance with any guidance and / or code of practice published by the DBS.

The School will also carry out a check of the Children’s Barred List. Please be aware that it is unlawful for the School to employ anyone to work with children if they are barred from doing so, and it is a criminal offence for a person to apply to work with children if they are barred from doing so. The declaration at section 14 of this Form therefore asks you to confirm whether you are barred from working with children.

The role you are applying for is also exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask you to declare all convictions and cautions (including those which would normally be considered “spent”) in order to assess your suitability to work with children. If you are successful in being shortlisted for this role, you will be required to provide information about your suitability to work with children by completing a self-declaration form. In this form you will be required to provide details of all spent and unspent convictions and cautions. However, you will not have to disclose a caution or conviction for an offence committed in the United Kingdom if it has been filtered in accordance with the DBS filtering rules.

Having a criminal record will not necessarily prevent you from taking up employment with the School. Instead, the School will assess each case on its merits and with reference to the School’s objective assessment criteria set out in the School’s ‘Recruitment, selection and disclosure policy and procedure’.

References

Please supply the names and contact details of two people who we may contact for references. One of these must be your current or most recent employer. If your current/most recent employment does/did not involve work with children, then your second referee should be from your employer with whom you most recently worker with children. Neither referee should be a relative or someone known to you solely as a friend, the school intends to take up references on all shortlisted candidates before interview. The school reserves right to take up references from any previous employer.

If the school receives a factual reference i.e. one which contains only limited information about you, additional references maybe sought.

If you have previously worked overseas the school may take up references from your overseas employers.

If the school feels it is necessary to take up additional references for any reason we will contact you to discuss this before approaching any party for an additional reference.

The school may also telephone your referee's in order to verify the reference they have provided.

The school treats all references given or received confidential which means that you would not usually be provided with a copy.

Referee 1 name * Required

Organisation * Required

Please indicate if referee is an employment or character reference * Required

Email address * Required

Telephone number * Required

Occupation * Required

May we contact prior to interview? * Required

Referee 2 name * Required

Organisation * Required

Please indicate if referee is an employment or character reference * Required

Email address * Required

Telephone number * Required

Occupation * Required

May we contact prior to interview? * Required

Recruitment and use of information

It is the School’s policy to employ the best qualified personnel and to provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their race, colour, national or ethnic origin, sex, sexual orientation, marital or civil partnership status, religion or religious belief, disability or age. All new appointments are subject to a probationary period.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

A copy of the School’s ‘Recruitment, selection and disclosure policy and procedure’ (which includes the School’s ‘Policy on the recruitment of ex-offenders’), and ‘Child protection policy’ is available for download from the School’s website. Please take the time to read them.

If your application is successful, the School will retain the information provided in this form (together with any attachments) on your personnel file for the duration of your employment. If your application is unsuccessful, all documentation relating to your application will normally be confidentially destroyed six months after the date on which you are notified of the outcome. Please see our Information and Records Retention Policy for information on how long we keep your personal data. This can be found on our website.

How we use your information -

Information on how the School uses personal data is set out in the School’s Privacy Notice on the College website.

Declarations

Where this form is submitted electronically and without signature, electronic receipt of this form by the school will be deemed equivalent to submission of a signed version and will constitute confirmation of the declaration.

I confirm that I am not named on the children's barred list or otherwise disqualified from working with children.

I confirm that I am not prohibited from carrying out 'teaching work' (do not answer this if the role for which you are applying does not involve 'teaching work')

I confirm that I am not prohibited from being involved in the management of an independent school (do not answer this if the role for which you are applying is not a management role)

I confirm that, to the best of my knowledge, I am not disqualified from working in early years provision or later years provision with children under the age of eight. (do not answer this if the role for which you are applying does not involve the provision 'childcare')

I confirm that I have provided details of all my online profiles (including social media accounts under nicknames and / or pseudonyms) and I have not knowingly withheld any information.

I confirm that the information I have given on this application form is true and correct to the best of my knowledge.

I understand that providing false or misleading information could result in my application being rejected or (if the false or misleading information comes to light after my appointment) summary dismissal and may amount to a criminal offence.

Other Attachment

Upload CV/Resume*

* PDF format preferred. To upload multiple files, select all at once (Hold CTRL or SHIFT when selecting)

Privacy Declaration

Where this form is submitted electronically, electronic receipt of this form by the School will be deemed equivalent to submission of a signed version and will constitute confirmation of the declaration above.

Draw Signature *

Type Signature *