We are looking for a Service Designer to join our growing design team! 

Are you a junior-to-midweight Service Designer with a good understanding of Design Thinking, excellent client-facing skills, and a great track record on project delivery? 

We are looking for a Designer to join a collaborative team, passionate about pushing boundaries in service innovation, tackling complex challenges, and delivering meaningful change and impact. We welcome applicants from all backgrounds, including those with non-traditional paths into Service Design. 

About Magnetic

Magnetic is the UK’s largest independent innovation and digital design studio with studios in London and Manchester.

We solve problems and unlock potential for organisations. We help them change and innovate at pace. We work alongside clients to create products, services and strategies, enabling them to transform themselves and thrive in a changing world. 

We work with a broad range of organisations across different sectors. Recent clients include Mars, Innovate UK, Zopa, Condé Nast, Bupa, Pepsico, The Economist, Fulham Football Club and Save The Children. 

We’re particularly proud of what we do with organisations to make sense of the future of work, embedding Net Zero in large organisations, creating sustainable business models in the media, driving innovation in engineering companies, building purpose and growth in the third sector and creating life-enhancing health tech products for hard-to-reach communities.  

We are committed to creating a diverse and inclusive workplace—an environment where everyone feels valued and respected. We offer a range of family-friendly, inclusive employment policies and flexible working arrangements. 

What will you be doing? 

Designers at Magnetic share a common base set of skills. They include Visual Design, Design Thinking and Prototyping. As a Service Designer at Magnetic, you will champion skills in designing seamless end-to-end experiences for both the end-user and the organisation providing them. As a member of our service design team, you will:

• Use qualitative and quantitative insights to inform and validate design decisions, ensuring services deliver measurable value to both users and the business.
• Map and analyse end-to-end service journeys.
• Design service blueprints that align with user and organisational goals.
• Collaborate with cross-functional teams to experiment and integrate services.
• Design and facilitate workshops focused on service innovation or improving operational processes.
• Collaborate with clients and stakeholders to co-create service models that are both user-centred and operationally feasible
• Identify and implement solutions that improve efficiency, reduce friction in service delivery, and drive customer satisfaction

What are we looking for?

We are looking for a Service Designer who is:

• Experienced in Design Thinking; with demonstrable experience across the private and public sectors.
• Able to conduct user research to uncover needs, pain points, and opportunities, and integrate findings into service solutions.
• Experienced in service blueprinting, journey mapping, and systems to identify opportunities and drive impact and innovation.
• Proficient with tools such as Miro, FigJam, or other collaboration platforms to visualise and communicate service concepts effectively.
• Able to translate complex processes into actionable design strategies that align with organisational objectives.
• Able to establish metrics for service success and use them to iterate and refine ideas and outputs over time.
• Adaptable and comfortable working in a fast-paced environment, pivoting between projects when needed.
• Ambitious, collaborative and results-focused, with a strong team mindset.

What do we offer?

We make sure our team is well looked after with a great benefits package that includes:

• Private Medical Insurance including optical cover
• Dental Insurance
• Group Life Assurance
• Income protection
• Enhanced pension with an employer contribution of 4% of your salary
• Employee assistance programme
• Cycle to work scheme
• Gender-neutral parental leave policy
• Membership in our profit share scheme

In addition, to ensure that everyone has enough time to rest and recharge we give our employees: 25 days annual leave per calendar year, increasing by 1 day for every two years served, and 3 additional days annual leave for our Christmas shutdown period. 8 bank holidays (please note these can be repurposed in line with your religious beliefs) and an additional ‘Magnetic’ bank holiday day.