Technical Support Assistant

• Part-time 27.5 hours (7am to 12.30pm UK)
• Temporary (initially 9-months)
• Remote-working from the UK (southwest region preferably)

About Intellek

For over 30 years, Intellek has led the way in SaaS eLearning technology, delivering innovative tools to a global client base that reflects the diversity and strength of our team. We offer an exceptional culture-focused environment for employees where every voice is valued, personal growth is constant, and no day is the same. With an international team, plenty of employee interaction and team-building opportunities, this is no typical remote-working job. Instead, you’ll find Intellek a completely immersive, stimulating and fulfilling place to work!

If you’re passionate about tech-driven training, put clients at the heart of everything you do and thrive in a dynamic, fun and forward-thinking company, we’d love to connect

About the Role

The successful candidate will work in our Business Development & Innovation Department and will be responsible for a variety of tasks, including the following:

• Provide first-line technical assistance to clients via Teams, email, CRM ticketing system
• Troubleshoot software issues, guiding clients through step-by-step solutions
• Escalate/triage more complex technical issues to the development team as needed following established escalation procedures
•  Document support interactions accurately in the CRM ensuring resolution details are clear and up to date
•  Collaborate with other departments to identify recurring technical problems and their resolutions
• Stay up to date with new technologies, tools and support practices relevant to the company’s infrastructure and services

What you’ll bring –   

• 1-year experience of working within the support environment preferre
• Experience with SaaS products
• Excellent written and verbal communication skills
• Critical thinker and able to work methodically through a problem to find a solution
• Willing to learn and progress
• Great interpersonal skills, always putting the client first
• Loves independent and team-working, has bags of initiative, and a great attitude!

Good to haves …

• Insight into the Learning & Development sector
• Understanding of the legal sector

 Why you should work here

• Generous holiday allowance and paid Christmas shutdown
• Plentiful learning and progression opportunities
• Peer recognition and team-building initiatives
• Social and work opportunities to connect and strengthen bonds with your team-mates

... and so much more!

Salary: £17,500 per annum

Interview process

Interviews are conducted on a 3-stage elimination basis and will take place over a short period of time because we don’t want to waste your time or ours. We offer flexible timings to suit you, so please only apply if you intend to follow through!

1. Stage one: Relaxed an informal chat with HR
2. Stage two: Focused a brief task to showcase your skillset
3. Stage three: Impress! a final formal interview with Daryl Fitzpatrick

• You MUST live in the UK
• You will need either support experience or an IT qualification

Why you should work here ....

• Flexible and fully remote-working with strict 9 to 5
• Generous holiday allowance, paid Christmas shutdown and other paid time off
• Competitive salary with significant growth potential
• Profit sharing scheme and enhanced pension matching
• Peer recognition and team-building initiatives
• Intellek Care4U package with wellness services and health discounts
• Plentiful learning and progression opportunities
• International travel potential for events and conferences
• Social and work opportunties to connect and strengthen bonds with your team-mates

..... and so much more!