Volunteer Receptionist/Administrator

Location: Herriot Hospice - The Lambert, 2 Chapel Street, Thirsk, YO7 1LU

Hours: Flexible hours – Monday to Friday between the hours of 9am and 5pm. 

Volunteers generally undertake to cover a 4 hour shift 9am-1pm and 1pm-5pm

Closing Date: 29th January 2025

Interviews will likely be held in Thirsk or Harrogate

An exciting opportunity to join our team of Volunteers supporting the Reception and Administration staff based at Herriot Hospice@The Lambert, who are the first point of contact for anybody arriving at our new Hospice.

Key responsibilities will include answering and directing telephone enquiries, greeting patients and clients, their visitors and staff, ensuring they are warmly welcomed at all times, as well as undertaking a variety of administration tasks.

The Reception desk is staffed Monday to Friday and volunteers can undertake part or full day cover.  The volunteer rota is set a month in advance and volunteers will be contacted to gain their availability at least 2 weeks in advance.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK.

Perspective volunteers will be contacted via the telephone initially and if appropriate will then be invited for an interview, where they will have the opportunity to see in more detail what the role involves.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion. Please see a full copy of the job description attached.

Our Values at Work       

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable