Repairs Triage Technician

Reporting to: Support Warehouse Manager

Summary of Role:

The Repairs Triage Technician will be responsible for the processing of equipment that requires Repair i.e. Non-working, Damaged, Faulty, Broken etc. along with ensuring that the equipment that require Repair are logged through their individual barcode or system codes (non-barcoded items) on the Company’s Inventory system Rental Tracker Pro (RTPro).

Relationships:

• Responsible to: Warehouse support manager & Repairs and Engineering Co-Ordinator
• Liaise with: MBSE-UK management, and employees.

Responsibilities:

• Essential duties and responsibilities include but not limited to the following. Other duties may be assigned from time to time of which you will be advised accordingly.

Duties include:

• Reviewing all items that are brought to the triage department to assess quick repairs or if they need to be submitted to the technical team.
• Creating repairs tickets for each damaged or broken item as they are received from other departments.
• Adding detailed notes of the damage to the item in the ticket description and multiple photos on to the RT Pro system.
• Using RT Pro stock control system to identify when repairs are chargeable to a production and marking them as such.
• Aiding the repairs administrator with queries regarding billable repairs as early and accurately as possible.
• Preparing all the repairs into containers or on pallets to send to the internal team or external supplier as required.
• Understanding the priorities of the incoming repair stock and highlighting any priority items to the repairs team.
• Liaising with colleagues in the accounts department on equipment returning from productions with known faults.
• Liaising with colleagues in the prep departments to ensure damaged equipment is processed in good time upon return.
• Liaising with the relevant team members regarding items beyond economical repair and following the process for recording and disposing of these items.
• Ensure the repairs triage area is always maintained in an efficient and organised manner with all equipment easily accessible and identifiable.

Person specification

• Must have a valid and clean UK Driving licence
• Be able to build strong working relationships with colleagues.
• To be able to work under pressure to changing deadlines.
• Be willing to learn new skills and systems.
• Be willing to help in other departments when time allows to fulfil orders.
• Self-motivated and organised with the ability to plan workload and keep track of multiple jobs.
• To be able to keep workspace clean and tidy.
• Understanding of safety in the workplace and able to identify/remove hazards.
• Be able to work evenings and weekends as required.
• Experience in the lighting industry is desirable but not essential.
• An interest in the lighting industry for film, television, and live events in desirable
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• Core hours of working are 8.30am – 17.30pm Monday to Friday (subject to change if required by business needs)

Additional Considerations:

• Part of the role may involve taking of project briefs and working autonomously to fulfil them, for example during department moves, stock takes and audits.  Working as part of the wider warehouse team, if needed to cover absences, high workloads and unforeseen circumstances.
• Weekend and extended hours working is required as the business demands.  We work to a highly skilled clientele who demand high levels of service and response.

About the Company:

MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Shepperton Studios and Pinewood’s UK studios. Our service combines decades of experience with an unrivalled collection of cutting-edge production solutions that embrace both the conventional and the very latest in advanced lighting technology. Through ongoing investment in people and products we have created one of the industry’s premier lighting rental resources, perfectly placed to service any production type anywhere in the world.