Hours: 37.5 hours per week.  Service open 10:00 – 23:00, 7 days per week, 365 days a year, Must be flexible and be available some weekends

Base: Colchester and Clacton Sanctuaries

Salary: £25,750 per annum

The North East Essex (NEE) Sanctuary provides support to those who are presenting with emotional distress and are at risk of escalating towards a mental health crisis. The Service Co-ordinator with form part of an experienced team to provide emotional support to people by using skills such as active listening, de-escalation and distraction techniques to prevent a high number of referrals to secondary mental health services, Urgent Treatment Centres (UTC) and other emergency services.

The post holder will support the NEE Sanctuary team and volunteers by using their knowledge of the mental health in North East Essex.  The post holder will be responsible for the recruitment, training and support of the volunteers who support the service.

The Service Co-ordinator will be expected to monitor, collect and record service data in line with the Service key performance indicators (KPI), and will deputise for the service manager and support the senior support workers when necessary.

The NEE Sanctuary operates from two central locations based Colchester and  Clacton with some outreach services based in Harwich and Brightlingsea.

Interviews are scheduled to be held on Friday 29th August 2025

We are a real living wage employer and offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees.  This includes: 36 days holiday including 8 bank holidays (pro rata for part time); competitive pension; recruitment referrals, training and development, flexible/agile working; annual wellbeing day; expert supervision and peer support, an extended lunch break each week; onsite parking at most locations; company sick pay based on length of service and a charity worker discount scheme.   

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.