We are seeking a highly skilled and experienced Operations Resilience Manager to join our team. In this crucial role, you will be responsible for developing and implementing strategies to ensure the resilience and continuity of our operational processes. You will be identifying and managing issues relating to the continuing performance of the business oper-ations, by analysing Operational Risks of products and their business processes to place miti-gation measures.

You will assess operational risks to identify and manage the Operational Resilience stance of the bank. This is to include policy and procedures so that business processes can be mapped in terms of dependencies, including internal and external parties, security and necessary tech-nology, that affect Important Business Services and within the impact tolerances of service delivery. Supporting the Bank’s Operational Resilience (OpRes) stance through the Operational Risk (OR) elements in the Risk Management Appetite statement, by managing the framework measures.

As the Operational Resilience Manager, you will:

• Ensure visibility over ORs using Risk Control Self-Assessment (RCSA) both quantitatively and qualitatively in association with OpRes  
• Manage the continuous improvement of the Departmental Business Impact Analysis with each respective business areas, including the risk assessments against operations risks and risk appetite
• Detail risk treatment plans to accept, avoid, transfer, or optimise risk, within BIA (or as-sociate relevant OR documentation)
• With the ORs identified and BIAs, maintain the Map Over Process to support OpRes measures.
• Realise the OpRes dependencies in the Mapping to set the Impact Tolerance Levels (ITOL)
• Realise and review the Important Business Services (IBS) and references to ITOL
• Identify where further measures may be taken to manage OR and OpRes outcomes 
• Update the OR, IBS reference registers
• Ensure the 3LoD are aligned, including staff engagement and education
• Provide the OR MI Dashboard in conjunction with the mapping over OpRes measures for governance and regulatory purposes
• Span between business areas, Operational Risk and Bank Operations to support the Oper-ational Resilience Framework to meet regulatory expectations.
• Guide the continuing Vender Management process
• Review and challenge third party risk assessments
• Maintain the Vendor Assessments register including the Impact tolerances assessments
• Manage the Vendor Risks including contractual commitments
• Maintain the stress test playbooks and the forward scenario stress testing schedule
• Including the oversight of Disaster Recovery and Business Continuity Plans 
• Provide the DR, BCP Preparedness Dashboards for governance and regulatory purposes.
• Identify potential risks and vulnerabilities in our operational processes
• Develop and maintain business continuity and disaster recovery plans
• Conduct regular risk assessments and implement mitigation strategies
• Collaborate with various departments to ensure operational resilience across the organization
• Lead incident response efforts and coordinate crisis management activities
• Provide training and guidance to staff on resilience best practices

The ideal candidate will have a strong background in operations management, risk assessment, and business continuity planning. Excellent communication and leadership skills are essential for success in this role.

If you are a proactive problem-solver with a passion for ensuring operational excellence and resilience, we encourage you to apply for this exciting opportunity.

For more information about the position, including salary details, work arrangements, and application process, please contact our HR department.

Our Commitment to You

We are committed to ensuring that:

• our pay remains competitive in the labour market;
• we pay individuals in line with normal industry practice and standards;
• our pay is consistent and fair;
• we take into account the official data on inflation;
• we recognise individual performance and reward employees accordingly; and
• individuals are not discriminated against because of gender, marital or civil partnership status, race, religion or belief, sexual orientation, age, disability, gender reassignment, pregnancy and maternity, or because they work part time or on a fixed-term contract.

Our Benefits

• x4 Life Assurance 
• Pension (10% employer contribution)
• Private Medical Insurance 
• Income Protection
• Critical Illness Cover
• Company Car Scheme
• Season Ticket Loan 
• Gym Membership (Wellhub)
• Cycle2Work
• EAP

Please note that our benefits are not contractual and we reserve the right to amend or withdraw them at any time. Our benefits are based on certain eligibility criteria and are only applicable to our permanent and fixed term employees. They do not apply to interns, work placements, contractors, consultants or any self-employed individuals working for the organisation.