ROLE PURPOSE

The IT and Business Support role supports the daily operations of both IT systems and administrative processes within an organisation.  This hybrid role involves troubleshooting technical issues, managing software and hardware systems, and assisting with business documentation, scheduling, and office support.  The IT and Business Support Assistant will be the day-to-day point of contact for IT technical support both internally to employees and to third parties such as software providers.  The ideal candidate will be tech-savvy, organised, and capable of balancing technical support with administrative duties.

ACCOUNTABILITIES

IT Support:

·      Work with the Finance Director and external IT support to ensure computer systems, hardware, and software are all maintained and meet the needs of the business.

·      Troubleshoot technical issues for staff and escalate where necessary to external IT support.

·      Work with the Finance Director to support software upgrade and system changes across the business.

·      Manage IT requirements for new starters such as equipment set up, email set up, ensuring the relevant software access and hardware has been issued.

·      Maintain and update asset inventory for IT equipment.

·      Manage licensing and user access across the core business software and where possible, optimising spend.

·      Managing mobile phone and telephone contracts, allocations and troubleshooting.

·      Provide basic support for business applications such as CRM, ERP, and Office 365.

·      Maintain and manage meeting room set up, ensuring functional, up to date and effective.

Business Administration:

·      Perform clerical and administrative tasks including document management, data entry, and report preparation.

·      Maintain records, databases, and filing systems.

·      Schedule meetings, manage calendars, and handle internal communications.

·      Support procurement and ordering of office or IT supplies.

·      Assist in preparing project-specific documents such as tenders, quotes, proposals and presentations.

·      Ensure that the brand is adhered to and that the final document is the polished article.

Other Role Responsibilities

·      Provide support to the team as required.

·      To be an active member of the Group Services team and contribute to a co-operative working environment between all business units. 

General Responsibilities 

1.    To support the delivery of Osprey’s vision and values as part of your day-to-day work.

2.    To comply with Osprey’s management systems as required within your area of responsibility.

3.    To be responsible for the health, safety and environmental aspects affecting self, employees and activities under your control.

4.    Any other duties that the company may reasonably require the individual to undertake.

BENEFITS

A competitive salary, depending on experience, plus excellent benefits. The role offers an opportunity to join an organisation committed to supporting its employees.  In addition to your basic salary, you will receive the following benefits:

–      25 days’ annual leave, plus 8 bank holidays

–      Site working overtime as and when required to fulfil requirements of the role

–      Enhanced employer pension contributions and salary sacrifice schemes

–      Private medical insurance

–      Income protection insurance

–      Life insurance cover

–      Performance-related pay scheme

–      Enhanced parental leave benefits

–      Flexible/hybrid working environment

–      Cycle to work scheme

–      Family friendly policies 

–      Access to our Employee Assistance Programme

–      Get Active from Aviva - Gym Discounts up to 40% off

–      Support your career development through our Success Management Process

Please note the above will vary depending on the role that you are applying for.