Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for two Family Support Coordinator’s to join our Family Centres in Mole Valley and Reigate & Banstead. You will provide 1:1 support to families with children and young people aged 0-19 years old and involve them in a range of group projects to achieve best outcomes.

This role requires someone with experience of supporting families and young people. We are looking for a candidate who has experience of delivering group and 1:1 support using motivational interviewing techniques and someone that can quickly establish and maintain positive relationships with their assigned families.

Key responsibilities:

• Build positive relationships with all families referred to the Family Centre by offering 1:1 and group suppor
• Developing and delivering a programme of Emerging Needs group activities including drop-in sessions for families awaiting support from a Family Support Worker, evidence-based parenting sessions such as Parenting Puzzle
• Supporting the Family Centre Manager to assess the needs of families referred to the Family Centre and signposting to appropriate supportive provision
• Accompanying families to group activities to improve their access and build confidence
• Contact families waiting to be allocated to a Family Support Worker to ensure that appropriate support is in place and that their needs are being met
• Research new and existing community support opportunities and ensure that these are publicised regularly to families and YMCA East Surrey colleagues
• Building relationships with relevant statutory and voluntary sector partners such as School Link Workers, Surrey County Council Officers, HomeStart Workers and colleagues from the wider voluntary, community and faith sectors
• Ensure all safeguarding concerns are raised immediately with the Centre DSLs or Family Centre Manager
• Support the Family Centre Manager to meet Family Centre KPI’s and Guidance on Working with Families on the Pre-Allocation List
• Supporting Family Centre Manager to work with partners and groups across the district, sharing and signposting relevant information to develop services and activities
• Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
• Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY: £26,780 - £29,974

BENEFITS:

·        Be part of a long-standing and well-respected charity

·        Discounted childcare for permanent employees

·        Gym membership and free access to all leisure facilities for permanent employees

·        Eligibility for Blue Light Discount Retail Card

·        Cycle to Work Scheme

·        6.6 weeks annual leave which increases after 2 years continuous service

·        Free access to our Employee Assistance Programme

·        On site parking

 CLOSING DATE: 10 September 2025

TO APPLY: Please scroll down the page to the application form. Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.