Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Night Housing Support Officer to join our Housing  team. You will be responsible for undertaking a wide variety of duties to include delivering high quality support and personal development opportunities to young people in our supported accommodation, and to flexibly respond to individual needs and assist individuals to have the maximum opportunities to direct the support to live as independent as possible.

This role requires someone with knowledge of supported housing provision, knowledge and understanding of the needs of young people, and an understanding of working within Equal Opportunities and Diversity issues.  It would be desirable, but not essential, for the holder to have Level 3 NVQ or higher in Housing, Social Work or Youth Work, a current First Aid qualification and a knowledge of general duties of night work duties within supporting housing

Key responsibilities: 

• Provide a trauma informed and restorative practices involving the supported individual, devise, review and update developmental support plans, record events and observations and keep appropriate records as require in the service.

• Support and contribute to the resourcing of interventions for residents in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the individuals personal developmental support plan, risk management plan or service protocol.

• To induct residents into the accommodation, ensuring the terms of the licence agreement is understood and all health and safety issues fully explained.

• In line with Housing related policies, provide support in a way which equips individuals and with the confidence and skills to live more independent and sustainable lives, both in services and within the wider community.

• Develop and maintain professional working relationships and effective communication links with supported individuals, families/carers, recovery communities, service partners, funders, and other stakeholders.

• Attend and contribute to individual’s Support Reviews with partnership agencies. 

• To be confident in lone-working and to adhere to the Lone-working policy

• To have a full understanding of fire safety and evacuation procedures 

• To be initiative-taking responsible to safeguard adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding, undertaking best practice, and conducting our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately.

• Take responsibility for own personal development and learning and participate in on-going training as directed for the maintenance and development of relevant skills required within the job role, including attendance at team meetings and respective supervision meetings.

• Communication with line management as well as undertake other tasks which may from time to time be required by the Chief Executive and Senior Management

• To respond/attend to emergency situations that arise in other support YMCA East Surrey supported accommodation and have a full understanding of the on-call process.

• To cover the front reception desk of an evening and take any incoming calls and communications.

• Continuously contribute to service development and improvement.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY:

• £14.07 per hour

BENEFITS: 

• Be part of a long-standing and well-respected charity

• Discounted childcare for permanent employees

• Gym membership and free access to all leisure facilities for permanent employees 

• Eligibility for Blue Light Discount Retail Card

• Cycle to Work Scheme

• 6.6 weeks annual leave which increases after 2 years continuous service

• Free access to our Employee Assistance Programme

• On site parking

CLOSING DATE: 24th December 2025

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.