Job Application Form

Customer Service Co-Ordinator - Alpha Manufacturing

Employment Type

Full Time, Permanent

Application Start Date

12-08-2025

Application End Date

19-09-2025

Work Style

On-site

Experience

-

Education

-

Description

Customer Service Co-Ordinator

Alpha Manufacturing, part of The HEX Group, is a privately-owned business fabricating sheet metal in the UK. Alpha designs and produces both sheet metal work components and assemblies. Established in 1989, the company now employs over 180 people. Utilising industry leading technology, Alpha Manufacturing have facilities to design, prototype and manufacture a diverse range of products all in their purpose-built sheet metal fabrication factory in the heart of Staffordshire. 

Having experienced significant growth and success over the last few years, we are looking to strengthen our team with the recruitment of a Customer Service Co-Ordinator. 

Role responsibilities:

  • Deliver excellent customer service. 
  • Build relationships with customers to ensure we are a trusted and valued supplier.
  • Act as a point of contact for customers and assist them with understanding the status of their orders, delivery plans and any other account queries.
  • Liaise with internal production teams to understand the status of orders and any challenges.
  • Communicate proactively and effectively with the sales team and customers to ensure they are fully updated on order status including on time delivery challenges. 
  • Process customer orders and liaise with the internal planning team to ensure orders are produced in an effective timeframe.
  • Liaise with the internal delivery team to plan customer deliveries efficiently.
  • Support HEX Living brand with customer service, payment processing, delivery planning and customer communication.

To be successful in this role the candidate will have the following experience:

  • Experience in a customer service role.
  • Excellent communication skills both written and verbal. 
  • The ability to work in a fast-paced environment.
  • The ability to prioritise your workload. 
  • Flexible and can-do attitude. 
  • Experience in a manufacturing business would be advantageous. 

 What do we offer:

  • Competitive salary dependent on experience
  • Flexi-time system
  • Up to 25 days holiday plus bank holiday
  • Company bonus scheme
  • Free onsite parking
  • Access to the Employee Assistance Programme
  • Learning and development opportunities
  • Long service awards
  • Health Cash Plan

Personal Information

Professional Information

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