Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over 10,000,000 tonnes of CO2.

We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. You can read about our awards here: https://www.engineius.co.uk/our-awards

We are looking for an enthusiastic and motivated Network Assurance Advisor to join our Assurance team in Birmingham. You will be the go-to person for all things compliance, complaints, and claims across our supplier network. It will be your responsibility to manage claims and complaints from start to finish, investigating and resolving cases efficiently with professionalism and care.

Key Responsibilities:

·         Monitor and maintain compliance across our supplier network, including the collection of accurate information and relevant documentation, ensuring adherence to internal policies and Terms & Conditions.

·         Investigate complaints and incidents, ensuring fair, objective, and timely resolution for all parties involved.

·         Manage insurance and damage claims end-to-end, gathering evidence, following up with suppliers and third parties, and maintaining accurate records in the CRM system.

·         Liaise with insurance providers, customers, suppliers, and motor trade suppliers to progress claims and queries.

·         Maintain accurate records and contribute to process improvements that drive better outcomes and reduce risk.

·         Support in maintaining and creating Engineius internal processes.

·         Collaborate with wider teams to resolve incidents, identify trends, and improve overall network performance.

What Characteristics Are We Looking For?

Essential

• High attention to detail and strong organisational skills, with the ability to meet deadlines and manage multiple tasks effectively.
• Proven experience handling escalations, complaints, or claims desirably within compliance, insurance, or assurance environments.
• Ability to assess situations objectively and use initiative to adapt quickly to changing circumstances
• Demonstrates ability to minimise costs and work within defined budgets.
• Strong communication skills with the confidence to speak with a range of stakeholders, including customers, suppliers, and insurers.
• Ability to handle difficult conversations with professionalism and empathy.

 Desirable

• Experience using CRM and ticketing systems (such as HubSpot) is advantageous.
• Knowledge of the motor trade, vehicle damage, or insurance industry is desirable. 

What's in it for you 

Grow with us 

You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team.

In the heart of Birmingham 

We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer, you can enjoy the rooftop terrace and views of the city! 

Socials and more! 

Social events and activities are held in the building once a month. We have quarterly company socials, which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.

Fitness and wellbeing 

Your well-being and health matters to us. In the building, there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. 

Time to relax

Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. 

Learning & Development 

We’re passionate about your growth! We are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities.

Exclusive Benefits Platform 

Unlock a world of perks! Our benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial well-being because we believe in taking care of YOU. 

Join us 

If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you!