Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

Job Purpose:  To provide family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs) by involving them in a range of group projects and offering one-to-one support

Location:  Epsom Downs / Reigate & Banstead Family Centres, with travel around Reigate and Banstead borough

Key responsibilities:

u  Build positive relationships with all families referred to the Family Centre by offering one-to-one and group support

u  Developing and delivering a programme of Emerging Needs group activities including drop-in sessions for families awaiting support from a Family Support Worker, evidence-based parenting sessions such as Parenting Puzzle

u  Supporting the Family Centre Manager to assess the needs of families referred to the Family Centre and signposting to appropriate supportive provision

u  Accompanying families to group activities to improve their access and build confidence

u  Contact families waiting to be allocated to a Family Support Worker to ensure that appropriate support is in place and that their needs are being met

u  Research new and existing community support opportunities and ensure that these are publicised regularly to families and YMCA East Surrey colleagues

u  Building relationships with relevant statutory and voluntary sector partners such as School Link Workers, Surrey County Council Officers, HomeStart Workers and colleagues from the wider voluntary, community and faith sectors

u  Ensure all safeguarding concerns are raised immediately with the Centre DSLs or Family Centre Manager

u  Support the Family Centre Manager to meet Family Centre KPI’s and Guidance on Working with Families on the Pre-Allocation List

u  Supporting Family Centre Manager to work with partners and groups across the district, sharing and signposting relevant information to develop services and activities

u  Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.

u  Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.

u  Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.

u  Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.

u  Work alongside other YMCA East Surrey Children and Young People colleagues and staff to share good practice.

u  Ensure YMCA East Surrey’s policies and procedures are always followed, including safeguarding and health and safety.

u  Any other duties are required to be performed within the grade and renumeration of the role.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

PAY:

FTE £26,780 - £29,974 per annum – salary pro rata and dependent on experience and qualifications 

HOURS OF WORK:

14 hours per week, Flexibility regarding days worked, occasional evening work required in line with needs of service with a corresponding later start time.

TYPE OF CONTRACT:

Part Time Permanent

BENEFITS:

·       Be part of a long-standing and well-respected charity

·       Discounted childcare for permanent employees

·       Gym membership and free access to all leisure facilities for permanent employees

·       Eligibility for Blue Light Discount Retail Card

·       Cycle to Work Scheme

·       6.6 weeks annual leave which increases after 2 years continuous service

·       Free access to our Employee Assistance Programme

·       On site parking

CLOSING DATE: 30/03/2026, Interview will be held week commencing 06/04/2026.

TO APPLY: Please scroll down the page to the application form. Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk  

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.