Job Title: Restart Performance Manager
Location: Manchester, UK

Due to rapid growth within the business, we’re looking for an experienced Performance Manager to join our amazing Restart team at The B2W Group! This is an exciting opportunity to join a fantastic organisation making a difference within the community.

The Restart Performance Manager will line manage a team of Employment Advisers, offering practical support such as caseload reviews, and discussions of complex cases. They will conduct performance reviews, ensuring skills are developed through training and support from a Performance Coach, and assessing competence through observations.

Main Responsibilities
•Support the Senior Operations Manager in leading, developing and retaining high quality Employment Advisors in supporting our participants to find sustainable employment, providing a tailored support plan partnered with other support services available, overcoming barriers to work, and identifying opportunities with employers.
• Ensure that Employment Advisors are exceeding their minimum performance targets and support individuals’ performance accordingly through regular performance reviews, coaching, performance observations, caseload reviews and assessing competence.
• Monitor the performance of the full team, conducting caseload reviews and leading on the implementation of performance improvement plans by applying innovative approaches to performance challenges and ensuring the required actions are completed in line with expectations.
• Partner with the Quality and Compliance Officer to ensure Employment Advisors receive support in areas where they require additional training and support, ensuring the monitoring and management of our Quality and Compliance and Customer Service Standards on a daily basis.

The Ideal Candidate
• Experience as a high-performance manager with a clear understanding of driving a high-performance culture, with a strong knowledge of the labour market, wider provision, and stakeholders local to the area.
• Experience of working in a fast paced and target driven environment with excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure.
• Strong leadership, coaching and organisational skills, with an ability to lead and motivate teams of people to achieve targets.

Employee Benefits
• 31 days annual leave (inclusive of bank holidays) + an additional birthday day off.
• The opportunity to buy up to 5 days additional annual leave.
• Free access to our Medicash healthcare plan.
• Employee of the month and yearly staff recognition awards.
• Summer and Christmas parties.
• Recognition of Grade 1 OTLAs.
• Continuing professional development opportunities.
• More importantly, working for an organisation that cares!

If this sounds like the right opportunity for you, please don’t hesitate to get in touch!

About The B2W Group
The B2W Group is made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training, Just IT, BePro and ECTA, and together we have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities.

We are a dynamic, rapidly growing and highly driven group with aspirations to evolve the business significantly over the next 3 years, via both organic growth and M&A led expansion. Backed with investment from Palatine Private Equity, we are now laying the foundation for our future success to propel our businesses into a world class group. We believe in investing in our staff, offering opportunities for professional growth, and fostering a culture of continuous improvement. You’ll be part of a forward-thinking team that values innovation and aims to deliver exceptional educational experiences for our learners.

All employees at The B2W Group have a commitment to: Implement B2W’s Equality and Diversity policies and to work actively to overcome discrimination on grounds of all protected characteristics; Take responsibility for one’s own professional development and participate in relevant internal and external activities; Implement the B2W’s health and safety policies and practices; Contribute to B2W’s commitment to continuous improvement as identified in B2W’s quality assurance systems; Be committed to B2Ws safeguarding procedures and high priority to be given to the safeguarding of learners.