MBS Equipment Co is a global leader in the provision of professional lighting and associated facilities to the film, television and media production industry.

 With bases in Europe and North America, we are proud to support crews, the world over, with an unrivalled collection of equipment and solutions.

 We currently have the following opportunity to join the team at our European Headquarters in Colnbrook, West London.

 Reports To:                  Office Manager

 Job Description

 The Client Contact will be a main point of contact for the company’s Feature Film, TV and Commercial clients. You will be responsible for managing customer accounts from the initial phone call and other necessary actions through to final approval of invoices. Customer service skills are essential to ensure all aspects of the account are handled in a professional and personal manner. You will also work with the wider sales team in procuring new business and maintain on-going relationships with clients and crew. 

 The position reports directly to the Team Leader but also works closely with the Office Manager, Sales team, Sales Director, Business Development Director, Finance, Operations and Distribution Department. The main duties for this position include significant involvement with Production Crew.

 Key Duties

•  Maintaining relationships with existing client base.
• Answering phone calls and responding to emails in a professional and timely manner..
• Attend daily morning meeting and afternoon transport meeting.
• Managing productions from start to finish.
• Entering client equipment lists accurately for quoting.
• Calling and chairing internal Production Meetings when necessary.
• Working out equipment shortages by checking stock levels and endeavour to utilise available stock by offering up alternatives. Keeping costs to a minimum to maximise profit margins.
• Highlighting purchasing opportunities of unavailable equipment.
• ArraNging sub hire when necessary, ensuring costs are covered with a margin. Creating a sub hire PO for the supplier.
• Creating Quotation Summaries ensuring all requirements are captured and quoted to Production regularly throughout the show using discount structures as set out in the Account Managers guidelines.
• Creating billing schedules where necessary.
• Ensuring each production is set up with an account, insurance is received, terms and conditions are agreed and signed, deal documents are created and sent to clients.
• Obtaining a Purchase Order from production before releasing equipment.
• Ensuring a payment schedule is in place and where necessary payment in advance is taken.
• Updating Optrax with all logistical requirements including, but not limited to deliveries, collections, swing movements, sub hire collections and returns.
• Arranging delivery and collection of equipment packages.
• Updating job dates and prices on RT Pro to accurately reflect the quotation summary ensuring any prices for sub hire, specialist equipment are locked
• Keeping orders to bill updated and invoicing promptly. Ensuring all Rental, Transport and Consumables orders are invoiced.
• Keep crew/production updated on a weekly basis to review and agree on missing & damaged equipment.
• Daily monitoring late returns report and ensuring extended hires are captured and charged on including all sub-hired equipment and making sure the sub-hire company is kept up to date.
• Arranging transfer of equipment on RTPro where necessary.
• Close down productions in a timely manner ensuring all missing, damage has been agreed and invoiced, final checks that all orders have been invoiced including distribution costs and consumable credits raised if necessary.
• Set an example of high standards and professionalism to other employees.
• Display strong technical knowledge by keeping up to date with latest industry products.
• Completing other tasks as requested by the office Manager/Team Leaders and Director.
• Work additional hours when required to ensure daily tasks are complete and all client emails have been replied to.

 Person Specification

•  Industry experience preferred, in Film, Television and Commercial Rigging equipment rental and sales.
• Remain professional and work well under pressure in an unpredictable industry.
• Strong attention to detail and business acumen.
• Ability to manage own workload efficiently and meet strict deadlines.
• Ability to work well with others and contribute to a positive environment.
• Excellent verbal and written communication skills are crucial.
• Strong track record of building and managing customer relationships.
• A good knowledge of Microsoft Office and Excel.
• Enthusiastic and highly motivated with the willingness to go above and beyond to get the job done.