Aircraft Dispatcher

Location: London Gatwick
Department: Ground Operations
Reports to: Gatwick Duty Manager
Role Type: Zero Hours Contract

Role Purpose

The Aircraft Dispatcher plays a key role in ensuring the safe, punctual, and efficient turnaround of aircraft in accordance with the Ground Operations Manual. This position is responsible for maintaining operational safety standards, supporting on-time performance targets, and delivering a consistently high level of customer service that aligns with Aurigny’s service expectations.

Key Responsibilities

Dispatch Operations

• Coordinate all aspects of aircraft turnaround to ensure safe, on-time departures.

• Oversee safe aircraft arrival and departure, ensuring ramp safety for all staff and third-party providers.

• Ensure strict compliance with the Health & Safety at Work Act 1974 and company safety procedures.

• Supervise and coordinate the unloading and loading of baggage and cargo.

• Assist with passenger services, ensuring safe movement to and from the aircraft.

• Complete and verify weight and balance documentation and provide clear loading instructions to ramp teams.

• Support and advise Ramp Agents and Customer Service Agents involved in the operation.

• Confirm and document fuel loading with the Captain and fuel provider.

• Ensure correct handling and recording of security items, including Rush and Unattended bags.

• Present the load sheet to the Captain and communicate any amendments.

• Ensure full compliance with baggage reconciliation and “Triple A” requirements.

• Operate radio and PA equipment safely and effectively.

• Coordinate the delivery of all aircraft services including Catering, Fuelling, Cleaning, Engineering, Toilet/Water servicing, Crew Transport, Ground Equipment, Special Assistance, and De-Icing.

• Manage safe pushback and start-up procedures, including completing FOD checks before aircraft arrival.

• Prepare and transmit movement messages (AA/ED/AD/NI/ED/PSM) to required outstations via SITA, including accurate delay coding.

• Provide weather and NOTAM information to the Captain upon request.

Ramp Handling Operations

• Safely drive, operate, and maintain all company ground service equipment (GSE).

• Follow all company SOPs, airline procedures, and safe working practices.

• Load and offload baggage manually or using mechanical equipment.

• Handle loose cargo of varying sizes and weights safely and efficiently.

• Complete baggage sortation tasks, including Triple A processes.

• Conduct ramp hazard checks and aircraft inspections.

• Perform headset operations and pushback duties in a safe and efficient manner.

• Position and remove steps, GPUs, ASUs, and other equipment safely.

• Operate equipment requiring working at heights up to 8 feet.

• Resolve operational challenges promptly and effectively.

• Maintain flexibility during irregular operations and operational disruptions.

Skills & Competencies

• Strong teamwork and interpersonal skills.

• Ability to work in a fast-paced, high-pressure environment.

• Adaptability to changing operational demands.

• Good understanding of airport operations and airline procedures.

• Strong attention to detail and situational awareness.

• Commitment to safety and compliance at all times.

Requirements

• Right to work in the UK

• Full, clean driving licence (both licence and counterpart required at interview).

• Ability and willingness to provide passenger handling services as required.

• Physically fit to undertake manual handling tasks and operate GSE.

• Ability to work varying shifts, including early mornings, evenings, weekends, and public holidays.

Apply

If you are interested in becoming an Aircraft Dispatcher then please send your CV to careers@aurigny.com