The Role:

Due to the success of our business, we are looking to recruit a Retentions Advisor. You will effectively retain customers by handling objections, resolving customer issues, and supporting disconnected customers to ensure a seamless customer journey, all while maintaining exemplary customer service standards.

If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you! 

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As our Retentions Advisor your key responsibilities will be:

• Managing Customer retention activity (inbound and outbound calls): to reduce the number of cancellations and disconnections through objection handling and resolving customer issues 
• Supporting with disconnections and notifying the field sales team of any opportunity to drive sales through re-connections 
• Supporting the customer service team with service tickets
• Supporting customers with arranging the transfer of their services when moving home to make it a seamless experience

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What you’ll bring to toob: 

• Effective communication skills with the ability to adapt style to different customers and conversations where needed
• A target-driven person who is motivated to win customers.
• A dedicated team player who thrives on customer engagement via telephone, bridging the gap between Customer Services and the Sales team
• Experience in telesales or retention activity is essential
• A passion for providing an excellent customer experience
• Experience within telecoms is preferred but not essential 

What we offer you!

• A positive, collaborative, and supportive work environment
• Annual leave - 25 days
• Annual Bonus
• Group Pension
• Group Critical Illness
• Private Medical Scheme
• Development opportunities

Family Friendly Benefits

• Enhanced maternity & adoption pay – up to 6 months full pay
• Enhanced paternity leave and pay – up to 3 weeks full pay

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About toob:

Here at toob, our people are our greatest asset. They fuel our success and are truly passionate about the work they do. In this ever-changing world it’s crucial that we continue to support our people with a positive growth culture where they can enjoy themselves, be authentic to who they are but also be rewarded for their efforts whilst learning and having fun.

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toob values diversity and inclusivity and we welcome applications from all backgrounds, experiences and abilities. If you’re excited about this role but unsure if you meet every requirement, we encourage you to apply.

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Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application