Operational Shift Coordinator – Community Healthcare

Contract: Permanent

Location: Harrogate and the Hambleton and Richmond area

Hours: 37.5 hours per week (split between clinical and operational including nights and weekends)

Salary: £29,603.62 per annum FTE pre-probation, increasing to £31,461.18 per annum FTE pending successful completion of probation (45% of hours will be in unsocial hours)

Closing date: Friday 17th April 2026 the advert may close early if we receive a sufficient number of suitable applications)

Are you a caring and compassionate Senior Healthcare Assistant who wants to make a meaningful difference during one of life’s most sensitive times? Would you like to join an organisation where you can grow, feel supported and truly make an impact every day?

We’re looking for a Senior Healthcare Assistants to work as an Operational Shift Coordination with our incredible Community based team in Harrogate and the Hambleton and Richmond area.

About us

Our family of services - Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice - provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve, and you can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen. 

Your role as an Operational Shift Coordinator

At the heart of our patient-centred approach is a simple belief that every moment counts. Our mission is to deliver exceptional, personalised care that brings comfort, dignity, and support to our patients and those who love them. As an Operational Shift Coordinator, you will guide and inspire a team, contribute to service development, and provide high-quality, person-centred care at one of life’s most important stages.

This Operational Shift Coordinator role is community based, throughout Harrogate and Hambleton and Richmond. You will be required to have access to your own vehicle and have a current driving license. 

In this role, you will: 

• Provide on-shift leadership, management and co-ordination of our Home HCA’s ensuring the delivery of outstanding care to our patients and their families.

• This role combines clinical coordination with operational responsibly, including weekend leadership, participation in a 24/7 rota and involvement in the organisation’s escalation/on-call system.

• You will support service development, promote clinical excellence, and work collaboratively across the community.

About you:

We are seeking an experienced Senior Healthcare Assistant who is not only clinically and operationally skilled but also deeply compassionate, someone who sees hospice care as a vocation, not just a role. 

We’re looking for:

• Significant experience in palliative care, oncology, or an acute clinical setting.

• Demonstrated leadership ability and experience managing clinical teams.

• Confidence and emotional resilience in handling complex or sensitive situations.

• Experience delivering individualised care in dynamic, needs-led environments such as ward or complex community settings.

• Strong communication skills and a calm, empathetic approach to complex care situations

At our hospice, we understand that this work is deeply personal. That’s why we place just as much care into supporting our staff as we do our patients – creating a workplace where people feel valued, listened to and able to grow. If you're ready to bring comfort, dignity, and peace to those at the end of life, we would love to hear from you.

How we look after you

• We put people first in all that we do, which includes our own team

• Wellbeing and resilience support with a dedicated team by your side

• Flexible and hybrid working for many roles

• A supportive and caring environment 

• Opportunities to grow, develop and progress, with a culture of lifelong learning

How to apply:

• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.

• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role. 

• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.

• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.  

• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Our values

• We put the people who use our services at the heart of everything we do

• We are caring and compassionate

• We are personal and supportive in our approach

• We engage positively

• We are responsive

• We are driven to do better

• We are fair

• We are professional

• We work collaboratively

• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework

• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.

• We believe that children, young people and adults should never experience abuse of any kind.  Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement

• If you require any support or adjustments to be able to apply for this role, please let us know by emailing people@saintmichaelshospice.org 

• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these. 

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via people@saintmichaelshospice.org to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).